FAQ

 

Q: When are you launching shipping?

A: NOW! We are now offering both pick up at our Brookline Village, MA store and shipping to MA, RI, NH, VT, and CT! Stay tuned for shipping to other states in 2019. We are working now on scaling to National Shipping and will be launching a Kickstarter with fun rewards early in 2019.

Q: What is a subscription box?

A: All subscription boxes are different. Some provide you with razors on a regular basis, some let you try new make up and some deliver ingredients to your door for cooking. Curdbox is first and foremost, a delightful cheese + pairing encounter-in-a-box. You will pick up a new box every month. Each box will have a new and exciting story which our team works carefully to curate.

Q: What comes in curdbox?

A: Take a look here for a full list!

Q: How do I know when to pick up the box?

A: The magic of the internets! No, really we'll send you an email alert that the day is getting close and a reminder when it's ready. Pick up will be the third Wednesday of the month through the following Sunday. We'll be shipping boxes to our subscribers who have chosen shipping approximately the third Wednesday of the month. They should all arrive within two days. 

Q: What if I can't pick up one of my boxes?

A: You can definitely let us know if you'd like to send someone else to pick it up for you. If you are going to be gone on a long vacation you can either have someone pick it up and hold it for you (or gift it to them because they're watching you house! How nice of you!), or you can simply sign in to your account and skip a month. 

Q: Can I buy more of what's in the box?

A: At this time we will likely have small amounts of some of the products from the current curbox available in the store. When it's gone, it's gone! If we have enough requests, we will start offering more follow-up purchase opportunities so be sure to let us know. But mostly we will be using the boxes to bring cheese stories together that you can't put together anywhere else.

Q: What if I become deathly allergic to cheese and need to cancel?

A: Cancel anytime. We'll miss you but we totally understand. If you loved it but just can't keep subscribing, be sure to post a review for us, tag us in social media or tell a friend and keep the cheese love flowing. Go to your account before the 23rd of the month to cancel for the upcoming curdbox.

 

Q: Will you offer gift subscriptions and one-time special editions? 

A: Yes! You can currently purchase a one-time Gift of Curdbox. Your recipient will receive a small gift with a voucher

Q: I have food allergies can you accommodate them?

A: Oh man, we're so sorry about that. At this point we can't accommodate any food restrictions but we are hopeful that we will scale enough to make an allergy free box (minus dairy of course) because everyone should get to eat cheese. Our boxes will occasionally have nuts, gluten, meat, and other allergens in them. But never so much that you can't just share that item with an non-allergic cheese lovin' friend.

Q: What is your return policy?

A: Once your order has been processed, it cannot be canceled. You can cancel any future subscriptions at any time or put your subscription on hold by logging into your account. If you need any assistance, you can email info@curdsandco.com if you need any assistance.