Q: Where do you ship to?
A: Our last box for pick up in store is our April box. All new orders are available with shipping to MA, RI, NH, VT, and CT! Check out our Kickstarter campaign live until April 26th HERE.
Q: What does shipping cost, and what will it cost?
A: Shipping in MA, RI, NH, VT and CT is $10
When we go nationwide the rates are by state as follows:
Q: What?!? $25 to Arizona?
A: Yeah, we hear ya! Unlike other Experience-based subscription boxes, we are shipping perishable foods which means special packaging, insulation, and delivery in 2 days or less. We've worked hard to get inventive packaging that keeps cheese cold and costs low and we've worked with our shipping partners for short and long term goals. We're really excited to be able to offer our lowest rate at $10. Our goal is to be able to get shipping to EVERYWHERE in the country for $10.
How do we do that? Two ways, Scale and Spread out. As we get bigger (which should happen quicker with our Kickstarter (we have people on a waiting list!) we can negotiate even better rates. We can also spread out as we grow and ship out of facilities around the US to make 1-2 day ground even more affordable.
We understand that $25 is a lot to pay and we know not everyone will want to pay that right now, but hang in there, we're growing as fast as we can and we will pass on all of our savings on to you!
Q: What is a subscription box?
A: All subscription boxes are different. Some provide you with razors on a regular basis, some let you try new make up and some deliver ingredients to your door for cooking. curdbox is first and foremost, a delightful cheese + pairing encounter-in-a-box—an experience. You get a new box every month. Each box will have a new and exciting story which our team works carefully to curate.
Q: What comes in curdbox?
A: Take a look here for a full list!
Q: How do I know when to pick up the box (If I'm local)?
A: The magic of the internets! No, really we'll send you an email alert that the day is getting close and a reminder when it's ready. Pick up will be the third Wednesday of the month through the following Saturday.
Q: When will I receive my shipped Curdbox?
A: We ship boxes to our subscribers who have chosen shipping approximately the third Wednesday of the month. They should all arrive within two days. You will receive a tracking number when your box ships.
Q: What if I can't pick up one of my boxes?
A: You can definitely let us know if you'd like to send someone else to pick it up for you. If you are going to be gone on a long vacation you can either have someone pick it up and hold it for you (or gift it to them because they're watching you house! How nice of you!), or you can simply sign in to your account and skip a month.
Q: How soon do I need to consume my Curdbox once I receive it?
A: Take your box out of the cool mylar envelope (which you can reuse!) and refrigerate your box when you receive it. Put your gel packs in the freezer so they are ready to go on your next picnic (or when you need to ice an injury!). You should try to eat your cheese within the week of receiving it but it could last longer and just not be its best self.
Q: My gel packs weren't frozen anymore when the package arrived. Is my cheese still ok?
A: Yes, your gel packs are doing their job and absorbing the residual heat from the trip so your cheese doesn't have to. We aim for a refrigerated temp for 2+ days with our specially tested shipping packaging (I mean really, have you ever received a mylar balloon looking package before??) In the summer months we ship only harder and hardier cheese that are okay sitting out at room temp for a while so that even if it's not super cold in there, they are happy chunks of cheese. You'll enjoy more fresh or perishable cheeses in the colder months because Mother Nature isn't so cruel then.
Q: Can I change the delivery day of the week?
A: At this time, we only send out shipments once/month, on the third Wednesday of the month. Your box will arrive within 2 days and you will receive the tracking # when your box ships so that you can track the progress.
Q: Can I buy more of what's in the box?
A: At this time we will likely have small amounts of some of the products from the current curbox available in the store. When it's gone, it's gone! We're looking into logistics of offering Flash sales after each box goes out so you can scoop up more (and full sizes) of the products you like!
Q: What if I become deathly allergic to cheese and need to cancel?
A: Cancel anytime. We'll miss you but we totally understand. If you loved it but just can't keep subscribing, be sure to post a review for us, tag us in social media or tell a friend and keep the cheese love flowing. Go to your account before the 23rd of the month to cancel for the upcoming curdbox.
Q: Will you offer gift subscriptions and one-time special editions?
A: Yes! You can currently purchase a one-time Gift of Curdbox. Your recipient will receive a small gift with a voucher to redeem for a curdbox.
Q: I have food allergies can you accommodate them?
A: Oh man, we're so sorry about that. At this point we can't accommodate any food restrictions but we are hopeful that we will scale enough to make an allergy-friendly box (minus dairy of course) because everyone should get to eat cheese. Our boxes will occasionally have nuts, gluten, meat, and other allergens in them. But never so much that you can't just share that item with a non-allergic cheese lovin' friend.
Q: What is your return policy?
A: Once your order has been processed, it cannot be canceled. You can cancel any future subscriptions at any time or put your subscription on hold by logging into your account. If you need any assistance, you can email firstname.lastname@example.org and we'll help you out!