FAQ

Q: Where do you ship to?

A: We ship to the entire United States.

Q: What does shipping cost, and what will it cost?

A: Our shipping rates are as follows for the time being:

$10/month: CT, DC, DE, IN, KY, MD, MA, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV
$15/month: ME, MI, GA
$20/month: AL, AR, FL, IA, IL, MN, MO, MS, WI
$25/month: AZ, CA, CO, ID, KS, LA, MT, NO, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY
$40/month: HI, AK

Q: What?!? $25 to Arizona? 

A: Yeah, we hear ya! Unlike other Experience-based subscription boxes, we are shipping perishable foods which means special packaging, insulation, and delivery in 2 days or less. We've worked hard to get inventive packaging that keeps cheese cold and costs low and we've worked with our shipping partners for short and long term goals. We're really excited to be able to offer our lowest rate at $10. Our goal is to be able to get shipping to EVERYWHERE in the country for $10.

How do we do that? Two ways, Scale and Spread out. As we get bigger, we can negotiate even better rates. We can also spread out as we grow and ship out of facilities around the US to make 1-2 day ground even more affordable for everyone. 

We understand that $25 is a lot to pay and we know not everyone will want to pay that right now, but hang in there, we're growing as fast as we can and we will pass on all of our savings on to you!

Q: What is a subscription box?

A: All subscription boxes are different. Some provide you with razors on a regular basis, some let you try new make up and some deliver ingredients to your door for cooking. curdbox is first and foremost, a delightful cheese + pairing encounter-in-a-box—an experience. You get a new box every month. Each box will have a new and exciting story which our team works carefully to curate.

 

Q: What comes in curdbox?

A: Take a look here for a full list!

 

Q: When will I receive my shipped Curdbox?

A: Boxes begin arriving in homes on the third Wednesday of each month. Depending on your location, you may receive it the next day, on Thursday. You will receive a tracking number when your box ships and all boxes are expected to arrive within 2 days, from the time they leave our facility. 

 

Q: How soon do I need to consume my Curdbox once I receive it?

A: Take your box out of the cool mylar envelope (which you can reuse!) and refrigerate your box when you receive it. Put your gel packs in the freezer so they are ready to go on your next picnic (or when you need to ice an injury!). You should try to eat your cheese within the week of receiving it but it could last longer and just not be its best self. 

 

Q: My gel packs were melted when the package arrived. Is my cheese still ok?

A: In the summer months we expect our gel packs to be fully melted by the time they arrive at your door. We have temperature tested our packaging to get the cheese to you in a two-day delivery. In the hot summer months we use larger gel packs and we ship less perishable cheeses that are consumable at room temperature. It’s best to store your cheese in the fridge when it arrives to keep it lasting longer. When you’re ready to eat it, take it out and let it come to room temp—the best way to eat cheese!

Accidents and delays do happen with shipping and we do our best to watch our system for these but please let us know if your cheese arrived hot or melty and we’ll work to fix the situation immediately!

 

Q: Can I change the delivery day of the week?

A: At this time, we only send out shipments once/month, so they arrive on the third Wednesday of the month. Your box will arrive within 2 days and you will receive the tracking # when your box ships so that you can track the progress.

 

Q: Can I buy more of what's in the box?

A: At this time we will likely have small amounts of some of the products from the current curbox available in the store. When it's gone, it's gone! We're looking into logistics of offering Flash sales after each box goes out so you can scoop up more (and full sizes) of the products you like!

 

Q: What if I become deathly allergic to cheese and need to cancel?

A: Cancel anytime. We'll miss you but we totally understand. If you loved it but just can't keep subscribing, be sure to post a review for us, tag us in social media or tell a friend and keep the cheese love flowing. Go to your account before the 23rd of the month to cancel for the upcoming curdbox.

 

Q: Will you offer gift subscriptions and one-time special editions? 

A: Yes! You can currently purchase a one-time Gift of Curdbox. Your recipient will receive a small gift with a voucher to redeem for a curdbox.

 

Q: I have food allergies can you accommodate them?

A: Oh man, we're so sorry about that. At this point we can't accommodate any food restrictions but we are hopeful that we will scale enough to make an allergy-friendly box (minus dairy of course) because everyone should get to eat cheese. Our boxes will occasionally have nuts, gluten, meat, and other allergens in them. But never so much that you can't just share that item with a non-allergic cheese lovin' friend.

 

Q: What is your return policy?

A: Once your order has been processed, it cannot be canceled. You can cancel any future subscriptions at any time or put your subscription on hold by logging into your account. If you need any assistance, you can email hello@curdbox.com and we'll help you out!