FAQ

The Box

Shipping and Delivery

Accounts & Subscriptions

Other

The Box 

Q: What is a subscription box?

A: All subscription boxes are different, but we can tell you that our subscription box is, first and foremost, a delightful cheese + pairing experience. You get a new themed box every month that is carefully curated by our team to tell a new and exciting story. You can select a monthly subscription, in which your card is charged for the next month’s box on the 24th of the month, or prepay for 3, 6, or 12 months at a time for your monthly box.

To see all of our past boxes, head on over to our Archives.

 

Q: What comes in curdbox?

A: Take a look here for a full list!  To see all of our past boxes, head on over to our Archives.

 

Q: I have food allergies, can you accommodate them?

A: Oh man, we're so sorry about that. At this point, we can't accommodate any food restrictions, but we hope that once we scale enough, we’ll be able to make an allergy-friendly box (minus dairy of course), because everyone should get to eat cheese. Our boxes will occasionally have nuts, gluten, meat, and other allergens in them. But never so much that you can't just share that item with a non-allergic cheese lovin' friend!


Q: How soon do I need to consume my curdbox once I receive it?

A: Take your cheese out of the box and put it in the fridge. You should try to eat your cheese within the week of receiving it but it could last longer—just know that that it might not be its best self after a week.  

 

Shipping and Delivery

Q: Where do you ship to?

A: We ship to the contiguous 48 United States.

 

Q: How much does shipping cost?

A: We keep our shipping rates as low as possible and are able to offer them at these two rates:

$10 Shipping, arrives in 1-2 days
MA, NH, VT, RI, CT, NY, NJ, PA, DE, MD, DC, VA, WV, OH, IN, NC, SC, TN, KY

$15 Shipping, arrives in 2 days
AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, KS, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WI, WY 

 

 Q: When will I receive my shipped curdbox?

A: Boxes begin arriving on the third Wednesday of each month. Depending on your location, you may receive it the next day, on Thursday. You will receive a tracking number when your box ships and all boxes are expected to arrive within 2 days from the time they leave our facility. See our delivery dates on the Shipping Info page.

 

Q: Can I change the delivery day of the week?

A: At this time, we only send out shipments once a month to arrive on the third Wednesday/Thursday of the month. You will receive the tracking number when your box ships, and the boxes will arrive within two days.

 

Q: My gel packs were melted when the package arrived. Is my cheese still ok?

A: In the summer months we expect our gel packs to be fully melted by the time they arrive at your door, and we have temperature tested our packaging to make sure they keep the cheese safe (and delicious) within the two-day delivery. In the hot summer months, we use larger gel packs and we ship less perishable cheeses that are consumable even if the gel packs are melted. However, it’s best to store your cheese in the fridge when it arrives to keep it lasting longer. When you’re ready to eat it, take it out and let it come to room temp—this is always the best way to eat cheese!

Accidents and delays do happen with shipping and we do our best to watch our system for these but please let us know at hello@curdbox.com if your cheese arrived hot or melty and we’ll work to fix the situation immediately!

 

Q: Uh oh, there's a storm! What if my curdbox is delayed?

A: Due to some shipping issues we've had when our ship week coincides with a big storm, we may choose to hold a shipment back a few days at our warehouse, rather than send it out and have it delayed on route. If this is the case, we will let you know.

 

Q: I accidentally entered the wrong address and my curdbox has already shipped, help!

A: That's a drag! Unfortunately, due to perishability, we can't cover reship costs for customer address mistakes. But contact us at hello@curdbox.com and we've got a special reship option for you to save the day!

 

Accounts & Subscriptions 

Q: I’m trying to login and it says I don’t have an account. Why?

A: This happens when you don’t setup your account after your initial purchase. You can go back to your first confirmation email, in which there’s a link to set up an account, or email us at hello@curdbox.com and we can help. 

 

Q: What if I become deathly allergic to cheese and need to cancel?

A: You can cancel anytime—we'll miss you but we totally understand. Go to the My Subscription page before the 23rd of the month (next month’s order renew on the 24th) to cancel for the upcoming curdbox.

If you loved it but just can't keep subscribing, be sure to post a review for us, tag us in social media or tell a friend and keep the cheese love flowing.

 

Q: Do you offer gift subscriptions? 

A: We do! While we don't currently offer a one-time box, you can purchase a 3-month, 6-month, and 12-month gift to send to a cheese lover in your life.  Head to the Subscribe page and make sure to select one of the “gift’ options, as these are the ones that will not renew once all of the boxes have been received.

  

Other

Q: What is your return policy?

A: Once your order has been processed on the 24th of month (or after your initial order date), it cannot be canceled. You can cancel future boxes at any time or put your subscription on hold by going to the My Subscription page and making any changes before the 24th of the month (when we process orders for the next month).

If you pre-purchased a subscription and need a refund, contact us at hello@curdbox.com and you will be refunded at the regular monthly rate.

 

Q: Can I buy more of what's in the box?

A: Great minds think alike, we’re looking into this for the future! For now, we encourage you to go to your local cheese shop and talk to your monger, and follow the makers that are listed on your pairing card.

 

Q: My question wasn’t answered, help?

A: You bet! You can email us at hello@curdbox.com with any questions.