📦 What is curdbox?

curdbox is a monthly subscription service that delivers curated cheese and pairing experiences right to your door.

💻 How do subscriptions work?

• NEW Monthly subscriptions: Charge your card automatically every 30 days. 

• Gift subscriptions: One-time purchase for 3, 6, or 12 months. They do not renew.

• LEGACY Subscriptions (before 12/2025)- your card will be charged on the 24th of the month. 
  
• The first order of your subscription will be shipped on the Monday following the date of purchase. All subsequent monthly orders ship on the 3rd Tuesday of each month. 
  

• We ship with insulated liners and ice packs to ensure freshness upon arrival. You'll receive tracking updates once your box ships! 

• Every Curdbox is made fresh with artisan cheeses and pairings. We product and ship all boxes at the same time each month to ensure quality and reduce waste. 

🔄 Can I cancel or skip anytime?

New Subscribers: Yes.
Gift Subscriptions: Yes
Legacy Subscribers (before 12/2025) -cancel before the 24th of the month to avoid being charged for the next box. Already-paid orders will still ship (no refunds once processing starts).

💳 How does billing work?

• Your payment method must be valid and up to date.

• If a payment fails, we’ll retry for a few days. If it still doesn’t go through, your subscription will pause until updated.

• Prices are in U.S. dollars. Taxes may apply depending on your state.

🚚 When will my box arrive?

• We ship every Monday. Place your order by Sunday and it goes out the following Monday, packed cold and shipped expedited so it arrives at its best.
  If you are a new subscriber and need to change your ship date- please email hello@curdbox.com 

• Delivery takes 1–2 days depending on your location.

• You will receive your delivery and tracking information by email once your order has shipped.

🧊 What about freshness and storage?

• Every box is packed with insulation and ice packs to keep things cool.

• If the packs are melted when the box arrives, that’s normal—if items are cool to the touch, they’re safe.

• Refrigerate everything right away.

🚫 Do you accept returns?

No — since our products are perishable, we cannot accept returns.

💡 What if something goes wrong with my box?

Contact hello@curdbox.com within 24 hours (with photos). We’ll review and may offer a replacement, credit, or refund depending on the situation.

⚠️ What if I don’t like a product, have allergies, or miss my delivery?

• Part of the fun is discovery—you may not love every single item, and that’s expected.

• We cannot accommodate allergies (cheeses and pairings may include milk, wheat, nuts, etc.).

• If you miss delivery or enter the wrong address, we can’t refund—but we may offer a replacement box for a $50 fee.

🌐 Where do you ship?

Currently, we ship to most U.S. addresses, but not to PO boxes or outside of the contiguous United States.

📧 Will I get marketing emails?

Yes, if you subscribe, you’ll get both account emails (renewals, shipping updates, etc.) and marketing emails. You can unsubscribe from marketing anytime, but we’ll still email about your orders.

⚖️ Legal Stuff (the short version)

• Curdbox is not responsible for allergic reactions or improper handling of perishable food.

• Our maximum liability is the cost of your box.

• Services are governed by Massachusetts law.

👉 Need help? Email us anytime at hello@curdbox.com.