📦 What is curdbox?

curdbox is a monthly subscription service that delivers curated cheese and pairing experiences right to your door.

💻 How do subscriptions work?

• Renewing subscriptions: Charge your card automatically every month (or every 3, 6, or 12 months, depending on your plan).

• Gift subscriptions: One-time purchase for 3, 6, or 12 months. They do not renew.

🔄 Can I cancel anytime?

Yes. Cancel before the 24th of the month to avoid being charged for the next box. Already-paid orders will still ship (no refunds once processing starts).

💳 How does billing work?

• Your payment method must be valid and up to date.

• If a payment fails, we’ll retry for a few days. If it still doesn’t go through, your subscription will pause until updated.

• Prices are in U.S. dollars. Taxes may apply depending on your state.

🚚 When will my box arrive?

• Boxes ship once a month, usually the Tuesday before the third Wednesday.

• Delivery takes 1–2 days depending on your location.

• You’ll receive a tracking number by email.

🧊 What about freshness and storage?

• Every box is packed with insulation and ice packs to keep things cool.

• If the packs are melted when the box arrives, that’s normal—if items are cool to the touch, they’re safe.

• Refrigerate everything right away.

🚫 Do you accept returns?

No — since our products are perishable, we cannot accept returns.

💡 What if something goes wrong with my box?

Contact hello@curdbox.com within 24 hours (with photos). We’ll review and may offer a replacement, credit, or refund depending on the situation.

⚠️ What if I don’t like a product, have allergies, or miss my delivery?

• Part of the fun is discovery—you may not love every single item, and that’s expected.

• We cannot accommodate allergies (cheeses and pairings may include milk, wheat, nuts, etc.).

• If you miss delivery or enter the wrong address, we can’t refund—but we may offer a replacement box for a $50 fee.

🧀 What if my box is stolen?

We’re not responsible for stolen packages once delivered. You can purchase a replacement box for $50.

🌐 Where do you ship?

Currently, we ship to most U.S. addresses, but not PO boxes.

📧 Will I get marketing emails?

Yes, if you subscribe, you’ll get both account emails (renewals, shipping updates, etc.) and marketing emails. You can unsubscribe from marketing anytime, but we’ll still email about your orders.

⚖️ Legal Stuff (the short version)

• CurdBox is not responsible for allergic reactions or improper handling of perishable food.

• Our maximum liability is the cost of your box.

• Services are governed by Massachusetts law.

👉 Need help? Email us anytime at hello@curdbox.com.